Can't See All Clients or Issues with QBO Login

If when connecting to Quick Books Online, you can't see all clients or there are issues with the login name being displayed, you may need to clear the cache files of your browser. 

To resolve:

1) Clear your browser cache as intuit instructs below:

2) Close your browser and shut down computer

3) Reboot your computer and open up your browser again and reconnect

This should solve the issue and get you up and running! 

Search for a Client - Finding the Right Client QuickBooks Online

What could cause confusion when searching for a company on QuickBooks Online is that there are four different names that could be associated with a QuickBooks Online account. The one you should be looking for is the "Display Name" of the Accountants View. This quick video shows where and what to look out for.

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